Returns & Refunds Policy

Return Eligibility

You may return an item within 7 days of delivery, provided the following conditions are met:

• Item is unused and in original condition
• Original packaging, box, and accessories are intact
• Original receipt or invoice is available
• Item has a manufacturing defect or was delivered damaged
• Wrong item was delivered

Non-Returnable Items

The following items cannot be returned or exchanged:

• Items without original packaging or missing accessories
• Products damaged due to misuse or physical damage by customer
• Items with broken or missing warranty seal
• Software, digital products, or items with activated licenses
• Items returned after 7 days of delivery
• Sale or clearance items (unless defective)

How to Return an Item

Refund Methods

Warranty Claims

All products sold at House of Electronic come with the manufacturer's official warranty. For warranty claims after the 7-day return window:

• Contact the brand's official service center directly
• Bring your original invoice as proof of purchase
• We will assist you in connecting with the service center if needed
• Warranty does not cover physical damage, liquid damage, or misuse

Exchange Policy

We offer product exchange within 7 days in case of:

• Manufacturing defect confirmed by our team
• Wrong product delivered
• Dead on arrival (DOA) product